Business Process Management

Business Process Management is most common among businesses as no one wants to lose their customers. Most of the time customers are satisfied if their problems are heard. It's important to set up communication platform in place to avoid disconnects with the customers. Communication platform should be designed to receive calls (inbound) and to call out (outbound) customers.

We provide outsourcing services of inbound, outbound, Email, Chat and blended solutions to our clients. We do provide technical support and 24x7 help desk services.

It's imperative to keep existing customers happy and induct new customers. Our Services can help businesses to stay connected with their customers through inbound and outbound. Any business has to earn a satisfied customer as he will bring more customers to the business. It can go the other way if a customer is not serviced well.

TIC INNOVATIONS

Some of our services

The following are some of our services and we are happy customize our services to specific requirements of our clients.

Inbound Services

Our inbound services will help businesses in refining the customer communication by resolving issues & disputes along with offering various customer oriented feedbacks. Our BPS services are scalable and adaptive in nature which means it can be transformed as per the changing needs of your businesses with ease and grace.
Telesales / Upsell
Customer Care Management
Technical Help Desk
Taking Orders
Customer Loyalty
Chat and Email Support

Outbound Services

Outbound Call Centers are involved with processes that sell either a particular product / service. They are usually dependent on their teams of telemarketers to get the product / services message across to the prospective customer, in order to get him / her interested enough to purchase on the spot.
Tele Marketing and New Customer Acquisition
Appointment Setting
Subscription & Renewal Sales
Lead Generation
Survey

Email and Chat Support

Email response management solution enables rapid and personalized customer communication. Customers receive a seamless experience whereas businesses increase brand value and operational efficiency. Web chat enables instant agent handling that increase online sales and customer satisfaction. Real time personalized interaction ensures complaint management, escalation management, and issue/dispute resolution.